THE PRODUCT

Microsoft Dynamics is a suite of integrated business management solution that enables to integrate the various departments of your company, giving you the power you need to streamline business processes, improve business insight, accelerate productivity, and make the most of existing technology investments. Microsoft Dynamics can infuse your business with new levels of customer intelligence and give employees the insight needed to make sales decisions, market products, solve problems, and get strategic views of the business.

Microsoft Dynamics GP solutions include applications and services for retailers, manufacturers, wholesale distributors, Investment companies, Academic Institution, and service companies, doing business domestically or in multiple countries.

The deep, broad functionality spans:

1. Financial Management
2. Supply chain management
3. Human resource management
4. Manufacturing
5. Project management
6. Customer Relationship Management – Field Service
7. Business Intelligence and Reporting

Microsoft Dynamics GP works with and like other Microsoft products that are well known throughout businesses worldwide. That means people across your organization can use skills and products that they already know—like a web browser, Microsoft Office System products, and Microsoft SQL Server—to access and communicate information managed within the system.

MICROSOFT DYNAMICS CRM

It’s all about being responsive to customers!

THE PRODUCT

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. Features include leads and opportunity management, a complete view of customer history, automated incident management and a searchable knowledgebase. Microsoft Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance.

Microsoft Dynamics CRM offers:

• Tight integration with the Microsoft Office system and Office Outlook, allowing employees to easily pull information from Microsoft Dynamics CRM into Office system applications such as Microsoft Office Excel spreadsheet software and Microsoft Office Word processing software.
 
• Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
 
• Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
 
• Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
 
• Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
 
• Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.

Built using Microsoft .Net-connected technologies, Microsoft CRM is easy to deploy, customize and use accessible from Microsoft Outlook and the Web, integrates with other business applications.

Microsoft Dynamics CRM solution can be used in any vertical industries that are customer centric and want to have long term relation with customers: like retailers, wholesale distributors, Investment companies and service companies, doing business domestically or in multiple countries.

More Info: http://www.microsoft.com/dynamics/crm/default.mspx